Refund policy

1 Nature of Products

All products sold on our store are digital non tangible goods delivered electronically through methods such as the Star Citizen gifting system account transfer or other in game delivery systems Delivery is considered completed once the item has been sent transferred or made accessible to the customer

All delivery records including timestamps transaction logs and transfer confirmations constitute valid proof of delivery

2 Waiver of Right of Withdrawal

Under EU consumer law customers normally benefit from a 14 day right of withdrawal However this right does not apply to digital content once delivery has begun

By placing an order you expressly consent to immediate delivery and acknowledge that you waive your right of withdrawal once the product is delivered accessed or claimed

3 No Returns or Refunds After Delivery

Due to the irreversible nature of digital goods

Items can only be transferred once and once delivered or claimed they are permanently associated with the recipient account

Therefore no returns cancellations or refunds will be accepted after delivery has been completed except where required by applicable law

4 Eligible Refund Cases

A refund may only be granted in strictly limited situations

Confirmed non delivery of the product
Technical inability to deliver the item
Incorrect item delivered due to an error on our side

Refunds will only be processed once the item has been successfully recovered or the delivery has been confirmed as impossible

5 Delivery Issues

If a delivery issue occurs

We may request additional information from the customer to complete the delivery
If delivery cannot be completed the order may be canceled
Any digital access or transfer will be revoked where possible before a refund is issued

6 Customer Responsibility

Customers are responsible for providing accurate information required for delivery including account details and eligibility to receive digital goods

Any failure caused by incorrect information refusal of delivery or inability to receive the item on the customer side does not entitle the customer to a refund

7 Chargebacks and Disputes

Customers agree to contact us before initiating any dispute or chargeback

Any unjustified or abusive chargeback may result in suspension or permanent restriction of access to our services

We reserve the right to provide all relevant evidence of delivery including transaction records timestamps and digital transfer logs to payment providers

8 Third Party Risks

All products originate from third party developers

We are not responsible for any changes restrictions removals or actions taken by the game developer including account limitations or item modifications

Customers acknowledge that purchases are made at their own risk in relation to the policies of the original game developer

9 Customer Initiated Cancellation

Cancellation requests are not guaranteed and remain subject to our approval

If accepted, payment processing fees may be non refundable
An administrative fee of up to 15 percent may be deducted

No cancellation is possible once delivery has been initiated

10 International Customers

For customers outside the European Union

All digital product sales are considered final

Refunds are only granted in cases of confirmed non delivery or proven error on our part